Amarterra Villas Bali Nusa Dua

Great Stay This is a really lovely property. The resort is very well maintained. We stayed in a one bedroom villa. The villa was in the traditional balinese style and while very comfortable they will be in need a bit of an upgrade soon. The pool in the villa was terrific. Usually villas will have a plunge pool, but these pools are really long.. I think about 10m. The breakfasts were yummy and so were the cocktails in the evening at happy hour. The beach is a short walk down the side road. This area of Nusa Dua has the nicest beach. The only thing I was not happy about was the pick up service. I think the pick up was outsourced. What does make this a 5 star review is all the staff. They are so lovely, and friendly and go way beyond to make your stay as good as can possibly be. I would definately stay here again.

Jeden z najlepszych hoteli w Nusa Dua! Cóż mogę powiedzieć… Kocham ten hotel! Spędziłam w nim jedną noc na zaproszenie tego hotelu, ale szczerze jestem zachwycona. Zostałam zakwaterowana w One Bedroom Pool Villa. Willa była przestronna, z ogromnym basenem, day bed, pokojem wypoczynkowym na świeżym powietrzu, super wygodnym łóżkiem, 2 prysznicami (jeden wewnętrzny, jeden zewnętrzny) oraz dużym jacuzzi z widokiem na ogród.Personel hotelu 11/10. Kolacja i śniadanie 11/10.Hotel jest starszy, co mnie zaskoczyło, bo stan wszystkiego jest idealny. Bardzo zadbany obiekt, z duża ilością roślin. Plusem są także dodatkowe atrakcje takie jak treningi przy basenie lub zajęcia z tworzenia tradycyjnych balijskich specjałów.Co prawda nie znajduje się on bezpośrednio przy plaży, jednak dla mnie 5 minut pieszo to nie problem :)Bardzo dziękuję za cudowny pobyt! Z przyjemnością wrócę podczas mojego kolejnego pobytu na Bali!#welcomedbyAmarterra

Wouldn’t stay anywhere else Fabulous stay here at the Amaterra Villas. Most lovely and helpful staff, maintaining their politeness even when dealing with some very rude guests. Nothing but positives for this place. Only minor gripe was leaky/slightly mildewy smell in our beautiful villa when water logged… but serves us right for travelling at the end of the rainy season! Dried up reasonably well with a few more regular (rather than tropical) wet days. We didn’t even bother mentioning to the hotel as was really only a minor concern, though I’m confident if we did they would have done their utmost to try and amend. Highly recommend - overall a very positive experience in a magnificent setting with all the facilities one could hope for. The private beach access was especially a treat. Don’t bother visiting the other beaches on the peninsula - you’ll come back to Mengiat quickly (like we did!)

Great place to relax My wife and I celebrated our wedding anniversary here. Great early impressions. Nice welcome including celebration gift for anniversary. Nice staff, efficient, great massage and gym facilities. Beach and eating options close by. Luxury escapes package included some decent free options. Cocktails in happy hour. At one stage we had an issue with the timing of the pool chlorination and when we wanted to swim in our private pool, followed by a communication breakdown where the same issue recurred. Julian the manager and his team immediately came and apologised and fixed the problem very professionally. Took on board our concerns.

Amazing place in Nusa Dua! Stayed there February for our 20th wedding anniversary on Valentine's day.What an amazing place. Made to feel so special and our Villa was just like our own little peace of paradise. Staff went out of their way to help you. Nothing was a bother.Would highly recommend this place. Out of this world. Definitely 5 stars

Travelzoo voucher not honored with plenty of advance notice I bought a Travelzoo voucher October 2020, right in the thick of Covid because I knew at some point our family would want to go to Bali as soon as the pandemic was over. Fast forward to January 23, 2023, I submitted a request to reserve a date from June 15, 2023 - June 28, 2023. Despite plenty of availability on their website for those dates, I was told by "Ayu" that they could not honor the voucher: "We much regert to informed that the allocation of travelzoo on your requested date is already used up." I expressed my disappointment, and tried to escalate to their management, to no avail. Based on the favorable reviews, we would have loved to stay here.

Świetne miejsce aby odpocząć w ciszy i prywatności Przepiękne ville z prywatnym basenem, personel hotelu na najwyższym poziomie. Jedzenie 10/10. Niesamowita dbałość o szczegóły. Polecam na wypoczynek parą i rodzinom z dziećmi. Dodatkowe aktywności były bardzo ciekawe i zapewniły świetnie spędzony czas.

Amazing Villa's and grounds and the staff are beautiful We visited Bali for the first time, 2 adults and 13 and 11 year old boys. We stayed in one of the two bedroom Villas for a week. We all really loved our stay and wish we had booked for longer. Our Villa was beautiful, as are the grounds, you really do find that you relax. We spent time in our Villa but also by the main pool, which on most occasions we had to ourselves. The gym was great, the daily activities are both cultural and fun. The food in the restaurant and the different themed nights at the restaurant are amazing. We felt incredibly safe and loved. But the thing I loved most about Amarterra are the staff, (Novi is wonderful.) They all make you feel part of the family while you are there and it's actually sad to leave. Giving restaurant staff a hug the day of our departure. The staff go above and beyond. We will definitely be back.

Repeat Guests but NEVER AGAIN... We arrived at the hotel at approx 2pm from the airport after a VERY EARLY start so we were all very tired. We had stayed at Amarterra previously and really enjoyed it hence we booked the 3 bedroom villa for our family of 6 people. Upon arrival we were told the current guests had requested a late check out and as there is only 1 x 3 bedroom villa we were told we would have to wait to get access to the room we had booked and paid for in full 6 months in advance through our Accor GOLD membership (by rights that should have given us early check in). It wasn't until 6pm (4hours waiting) that we got into our room and received our luggage. By that time it was pouring with rain, when they tried to gain access to the front door of the villa, the lock malfunctioned, we were left standing in the rain until they got the maintenance person to gain entry which was by way of climbing over the wall and opening from the inside (approx 10min wait in the rain sheltering under the trees). By now we are not only tired and angry but also very wet!!. Thankfully we only had 2 nights booked at Amarterra... the front door lock incident happened 3 times in our 2 day stay... each time it was raining so yes stuck in the rain waiting to gain entry each time as there was not shelter close by. Each of the 3 bedrooms were leaking with the rain, the main bedroom was leaking into an electric lamp!! One of the other 3 bedrooms had toilet blockage issues and the bathroom had a dreadful odour, adding further insult there was no hot water (Luke warm) in the shower, in fact 2 of the 3 bedrooms had no hot water and the water in the master bedroom wasn't overly hot either. Whilst we understand many properties are recovering from COVID, we paid good money to pay at this villa and I would say it is in dire need of maintenance. We met the general manager on arrival who was lovely and apologised for the late check-in and gave us access to a 1 bedroom villa until ours was ready, 1 bedroom villa for 6 people.... She gave us her business card and said to please contact her for anything at all that we may need. I contacted her after we finally checked into our room advising our disappointment along with some other issues but we never got a reply until Monday afternoon, by then we had checked out. We definitely DID NOT get what we paid for, it was a dreadful start to what was supposed to be our dream family holiday. We most definitely will NOT be back. I would suggest praying for sunshine when you stay at Amarterra or you may encounter what we did. I will say, the staff were lovely, the property just very clearly needs maintenance and staff need training to not allow guests late checkout when new guests are arriving. VERY DISAPPOINTED and totally unacceptable. There were other small issues also but I think the above covers most of the major issues resulting in us leaving this poor review which is not something we generally would do.